Shipping policy

Shipping and Pickup

We ship dried mushrooms, mushroom liquids, grow kits and grower supplies Australia wide from our farm in Coolum Beach, Queensland. Fresh mushrooms are available for farm pickup only and are not shipped.

Processing time
Orders are packed and sent within 2 business days of payment. Orders placed on weekends or public holidays are processed the next business day. During busy periods this may take a little longer, and we will let you know if so.

Carrier and delivery times
We ship with Australia Post or another courier, depending on the order. Delivery times depend on your location and the service selected at checkout. Estimates are a guide only and are not guaranteed, as delays can occur with the carrier. Once your order is sent, you will receive an email with tracking details.

Shipping costs
Shipping is calculated at checkout based on the weight, size and destination of your order.

Delivery addresses
We ship within Australia only. We do not ship to PO Boxes, as not all couriers can deliver to them. Please enter a street address and check it carefully before ordering. If a parcel is returned to us because of an incorrect address or because it was not collected, we are unable to refund the order. We can resend it once the shipping cost is paid again.

Lost or damaged parcels
If your parcel is lost or arrives damaged, email hello@fleurdefungi.com.au and we will sort it out. See our Returns, Refunds and Cancellations policy for how to report an issue.

Farm pickup (fresh mushrooms)
Fresh mushrooms are harvested and packed to order. When your order is ready, you will receive a notification from us that it is ready for pickup. Please check our opening hours and collect your order within opening hours on the same day or the next day.

Fresh mushrooms are perishable, and we cannot guarantee their freshness after 24 to 48 hours. If you cannot collect within 24 hours, please contact us immediately at hello@fleurdefungi.com.au.

Contact
hello@fleurdefungi.com.au