Refund policy

Returns, Refunds and Cancellations

Fleur de Fungi is a small-batch indoor mushroom farm on the Sunshine Coast. Fresh mushrooms are available for farm pickup only. We ship dried mushrooms, mushroom liquids, grow kits and grower supplies Australia wide.

Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.

Change of mind
We do not accept returns or refunds for change of mind once an order has been shipped or collected. Please check your order carefully before you complete your purchase.

Cancellations
You can cancel an order before it has been shipped, meaning before the courier booking and tracking details have been created. Contact us as soon as possible at hello@fleurdefungi.com.au. Once your order has been shipped or booked for courier collection, we can no longer cancel it. Fresh mushroom orders for farm pickup can be cancelled until harvest or packing has started.

Damaged, faulty or incorrect items
If your order arrives damaged, faulty, incorrect, or not as described, email hello@fleurdefungi.com.au and include:

• Your full name
• Order number
• A description of the issue
• Clear photos of the product and packaging

Please contact us within 7 days of delivery so we can assess the issue promptly. For fresh mushrooms collected from the farm, please tell us within 24 hours. Claims made later are still considered under the Australian Consumer Law.

If your claim is approved, we will offer a refund to your original payment method or a replacement, in line with your rights under the ACL. Refund timing depends on your payment provider. Where an item needs to come back to us, we cover the return postage.

Grow kits
Growing results depend on your environment, including moisture, humidity, temperature and airflow, which are outside our control. If you are having trouble with your kit, please get in touch at hello@fleurdefungi.com.au and we will happily help you work out what is going on. If your kit arrives damaged or faulty, the claims process above applies.

Delivery
Please check your delivery address before ordering. If a parcel cannot be delivered because of an incorrect address, or is not collected from the courier or post office, we are unable to refund the order. If a parcel is lost or damaged in transit, contact us and we will arrange a refund or replacement.

Contact
hello@fleurdefungi.com.au